Fewer calls to the front desk
Hours, parking, and what to bring account for a large share of incoming calls. Answer those in advance and the desk can attend to the person standing in front of it.
It does not give medical advice
The chatbot answers only from what your website states. It does not assess symptoms or suggest treatment, and directs such questions to a visit or a call instead. You can narrow that boundary further with written instructions.
Much of the phone traffic is not clinical
How late are you open today, is there parking, what should I bring, can I come without booking. A large part of desk calls is guidance like this.
These have fixed answers and they are on your website. But when hours differ by day or there is a separate lunch break, a visitor struggles to read the right answer off the page.
The chatbot holds that information and answers "how late are you open today" for the day in question. Calls after closing and on holidays are handled here too.
How it gets used
Practical guidance
Hours, closures, location and parking, what to bring — answered within that scope.
Booking requests
With phone consultation on, a number and a good time to call are collected for the desk to work through when it has a moment.
International patients
Answers come back in the visitor language, so basic guidance carries without producing separate translations.
See what keeps being asked
Repeated questions gather in one place. Whatever repeats is hard to find on your site, which tells you what to fix.
Common questions
- What if a patient describes symptoms?
- With nothing in your material to support an answer, it declines and directs them to a visit or a call. Writing the off-limits scope into the instructions makes this firmer.
- And questions about cost?
- If your site publishes cost guidance it answers within that, otherwise it passes the question on. How much cost information to publish is your decision.
- Is patient information stored?
- Visitors are not logged in. Contact details appear only when someone requests a call or booking, and only your account sees them. There is no connection to any medical record.
Start with the guidance calls
What your site already says is the raw material.