There are things people want to know before calling
Fees and timetables get checked before anyone picks up the phone. If that check fails, they look elsewhere.
Only the half-decided ever call
While still looking around, a phone call feels like a commitment. You have to give your name, and you can guess a pitch is coming.
So people find out what they can from the website and leave. If the fee is not where they looked, or they cannot confirm there is a class at the right level, they simply move on.
A chatbot fills that gap. Questions can be asked without giving a name, and the decision to request a consultation comes after the answers.
How it gets used
Let it answer schedules and fees
Feed it your class listings and it finds the class that matches a level and a day.
The awkward questions get asked
Refund terms and sibling discounts are easier to ask a machine — and those are often the questions that decide enrolment.
Send briefing material as a link
A curriculum guide sent as a link shows who read it and how far they got.
Book the call in advance
Collect a good time to call and neither side wastes an attempt.
What they asked is your call prep
Before you phone, you can see what they read and asked. Someone who checked the timetable repeatedly and someone who studied the refund policy need different opening lines.
Common questions
- What if it quotes the wrong fee?
- It answers from the material you provided and shows the source page as a link. Keeping that material current is what matters — update the page and have it read again.
- We are concerned about personal data.
- Visitors use it without logging in, and contact details are left only when requesting consultation. Those details are visible to your account alone.
Before they leave the page
Answer at the stage that comes before the phone call.